How do I return an item from
Returns and Exchanges

We have great confidence in our reputation for quality hair extensions and excellent craftsmanship. If for any reason you are not satisfied with a purchase, we'll assist you with a prompt refund or exchange.

Refunds for items returned within fifteen days of the purchase date will be credited in the same form as the original payment type excluding shipping costs. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, additional shipping & handling charges will be incurred.

Please contact customer service for further information on returns or exchanges. All returns or exchanges must have original packaging and unopened.

We're here Monday-Friday, 9:00AM-5:00PM, Pacific Standard Time to answer your questions, help you with your selection and to take your orders. Call us @ 562-531-6111 or email any questions to